FAQs

Do I need to be a newsletter subscriber to place an order?
No, but by subscribing our newsletter you will have access to exclusive updates and promotions in the future.

 

Do you ever do giveaways?
Yes, we run official giveaways on ragosjewelry.com and on RAGOS Jewelry social channels (@ragosjewelry).

 

When are you getting more of _____ in stock?

We do our best to restock items that sell out. We are not always able to restock due to lack of supply.

 

How can I find out about restocks?
Restock information will always be sent to our newsletter subscribers & posted on our Instaram here.

 

When will you launch new collections?

You can follow our Instagram here to be notified when we have a new launch.

 

Do you offer discounts and promotion?

Yes, from time to time we offer discounts and promotions. Sign up for our newsletter to receive news on special offers.

 

Can I change my order once I've placed it?
No, once you place an order it is final.

 

When will my order ship?

We process and ship orders within 24-48 hours, Monday - Friday. You will receive a confirmation email after you place your order and also a confirmation email after your order is shipped.

 

What method is used for shipping?
All packages are shipped via CTT.

 

Why do some international customers have to pay to receive their packages?

Different countries have different customs regulations. We can not control or determine what fees or shipping rates may apply and we are not responsible for paying these fees. 

 

How do I qualify for free shipping?

ragosjewelry.com offers FREE Madeira Standard Shipping on all orders, and FREE Portugal Shipping on all €39+ orders. ragosjewelry.com offers FREE international shipping on €100+ orders.

 

How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail ragosjewelry@gmail.com.